Frequently asked questions

Booking and ticket

For bookings made on the site, WhatsApp or at the office.

• How do I book?
  On the tour page pick date, activity time and pickup, then continue. Enter your details and pay, or finish unpaid. You can also request on WhatsApp; ops confirms availability.
• What is a PNR / ticket?
• Why is pickup time different from activity time?
• Is payment required?
• Is travel insurance included?

Cancellation and refunds

Summary. Full text is on the cancellation page; deadlines follow tour start.

• How do I cancel?
• Day-trip refund window?
• Stay packages?
• Promo products?
• If the tour is cancelled by weather or the field?
• How long do card refunds take?
• Name change?

Participation rules

• Can everyone join?
• Alcohol and drugs?
• What to wear / bring?
• How does transfer work?

Paragliding

• Age and weight?
• Health and bans?
• What to wear?
• Where do we fly, how long?
• Which days and languages?

Scuba diving

• Do I need to swim?
• Age, health, flying?
• Typical programme?

Rafting (and combo / zipline)

• Weight and age?
• Programme and times? (Alanya card)
• Rafting + buggy combo?
• What to wear?
• Safety?

ATV and buggy

• Licence / age?
• Buggy programme and times?
• Clothing and safety?

Jeep safari

• Who can join?
• Programme and times?
• What’s included, what to wear?

Boat, parasailing, jet ski, paddle

• Boat trip?
• Parasailing?
• Jet ski?
• Paddle board (SUP)?
• Private yacht charter?

Stay packages and hotel

• Soft / Extreme rules?
• Hotel times?
• Airport transfer?
• Honeymoon / camping?